If you have a vacant position for a Customer Support freelancer, you’ll want to fill it quickly with a competent expert.
We’ve come up with a list of the five best sites to find Customer Support freelancers for your next big project.
These sites offer local and remote workers who are skilled in many areas, including Customer Support. Some of these platforms are home to the best Customer Support freelancers on the internet.
Let’s jump right into the top five freelance sites out there today!
5 Best Websites To Hire Freelance Customer Support Experts
1. Fiverr – Our Top Pick for Freelance Customer Support Experts
We love Fiverr. It’s an excellent platform for finding talented Customer Support freelancers. The platform itself is easy to use and is open to everyone, no matter where you live. You can browse different categories, see what services are on offer, and look through freelancers’ profiles and feedback scores before hiring them.
In addition to that, you can communicate privately with freelancers through the platform’s messaging system. This is great as it allows you to outline what you need and get a custom quote in just minutes.
Fiverr is perhaps the quickest platform to get started with, as you can register and browse freelancers’ gigs in a matter of minutes. There’s no need to post jobs or sift through lots of proposals; simply look for somebody offering the skills you need, contact them, agree on the scope and pricing, and hire them. There are no complicated contracts or hoops to jump through, making it the number one choice for all jobs, small and large.
- Wide variety of skills and services on offer
- View seller profiles and feedback ratings before hiring
- Easy to use platform that’s open to everybody
- Excellent rates for all types of jobs
- Good customer support team available to assist you if needed
- Some sellers might not have the skills you’re looking for
- It can be challenging to decide on a freelancer as there are lots of gigs to choose from
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Upwork is a little different from Fiverr, with its own unique advantages and disadvantages. It’s excellent for long term projects as the platform makes it easy to track hours worked, which means billing and invoices are much easier for both the client and the person hiring.
Freelancers’ profiles are highly detailed, showcasing their skills, experience, and feedback for previously completed jobs. It also has an excellent screening process for finding the right freelancer for your needs.
Upwork is also one of the largest online workplaces in the world, with plenty of freelancers offering their unique skills. No matter your budget, you’ll find freelancers willing to do the work on the platform. Having said that, you generally get what you pay for on Upwork, so cheaper isn’t always better.
- You can post jobs to the platform for freelancers to apply to
- Review proposals from freelancers before hiring them
- Browse profiles and feedback
- Advanced invoicing and reporting
- Great for complex or long-term projects
- High volume of proposals takes a lot of time to go through
- Many freelancers apply without thoroughly reading your job requirements
Freelancer.com is used by many large businesses, including Intel and Microsoft. It’s one of the best platforms for large enterprises looking for talented freelancers. As a business owner, you simply sign up to the platform, post your job requirements, and wait for freelancers to bid on the project.
The great thing about Freelancer is that their payment terms are flexible. This means you can either pay a fixed rate for a project or pay by the hour. There’s also a milestone payment system, which ensures the client only gets paid when they reach a specified milestone.
Freelancer has a live chat function and a mobile app, allowing you to stay in control of your project even when you’re on the move. If you want to check out the talent before posting a project, you can do so easily by viewing already completed projects.
- Covers many skills, including Customer Support
- Website is intuitive and easy to use
- Great place to find creative and technical talent
- Good for complex or long term tasks
- Tracking work status can be complicated
- Mobile application is sometimes buggy
- Harder to find good freelancers for simple tasks
PeoplePerHour isn’t as big as some of the other freelance platforms, however it does have over 3 million freelancers on the site. This means that there’s a massive pool of talent available for whatever you need, from graphics design to programming and a lot more.
PeoplePerHour has been around for over 13 years, and in that time, they’ve refined their platform to make the hiring process easy. You can post a project with the relevant details, and their artificial intelligence system will try to match you to the most suitable freelancers on the site.
These freelancers can then respond to your job with their proposal. You then review each proposal and choose your freelancer. You need to pay a deposit when starting the project, and unfortunately you can be inundated with proposals that make the hiring process time-consuming.
Having said that, the payment system is easy to use and very convenient for businesses looking to hire freelancers. After the job is complete, you can leave feedback, which helps filter the good freelancers from the bad and thus improves the platform.
- Large pool of global freelancers to choose from
- Established back in 2007
- Good rates for professional talent
- High volume of proposals can be time-consuming to get through
- Work quality can be hit and miss for cheap freelancers
Toptal caters to larger businesses looking for freelancers with a wide variety of skills. This site is best suited for a company that needs high-quality talent for long term jobs without hiring a full-time employee on the payroll.
Some of the world’s largest companies, including Google, HP, Disney, AirBnB, and more, have all hired talent through Toptal. This is because Toptal works with a smaller number of high-quality freelancers.
While there is less talent to choose from, the freelancers on Toptal have been handpicked for their expert-level skills. You’ll find many of these freelancers previously worked in large companies, for example, at Apple.
Having said that, for smaller jobs or short term projects, another freelancing platform like Fiverr may be more suited to your needs. If you need the best of the best and have a large budget, Toptal might be a good choice for finding skilled freelancers.
- Vetted freelancers for only the best talent
- No risk 2-week trial for buyers
- Quick turn around time for hiring freelancers
- Long-winded process for small projects
- Screening process can be slow compared to other platforms
How Much Does It Cost to Hire a Freelance Customer Support Expert?
The cost of hiring a Customer Support expert can vary depending on several things; is it a permanent position with long term work or a one-off job? How experienced does the freelancer need to be? Is it a junior position, or does it require a highly experienced professional?
Some sites, like Fiverr, have Customer Support freelancers offering their services for as little as $5. Of course, depending on what you need, that price can vary.
Other sites, like Upwork, allow you to post a job for a set price or hire an individual at a specific hourly rate. This rate will vary depending on experience.
Hiring a Customer Support expert on these platforms is always cheaper than going directly to an agency. Agencies add additional fees and take their cut, making it more expensive.
Useful Tips for Hiring a Freelance Customer Support Expert
Know exactly what you need: before hiring a freelancer, know exactly what it is you need from them. This should be as clear as possible so you can communicate your needs effectively.
Do you need help with hiring: hiring isn’t a simple process, and not everybody can hire effectively. If you need help with hiring, get help.
Screen the candidate: before spending a lot of money on a freelancer, screen them first. Do they understand what you need, and have they done similar jobs in the past?
Test the candidate’s skills: make sure the candidate has the skills you need. The best way to check is by providing them with a small test to demonstrate their skills.
Get to know the candidate: send a few messages back and forth to get a feel for the candidate’s personality. Make sure you’re a good fit before hiring.
Agree to a trial job: set up a paid trial job for the candidate to see how they do with a small task. This can save you money in the long run by weeding out unsuitable candidates.
All in all, hiring freelancers for Customer Support is easier today than ever before, thanks to the many online freelancing platforms. Each platform has its own unique strengths, so the best one for you will depend on what you’re looking for from a freelancer.